Returns and Exchanges
When it comes to custom orthotics and compatible footwear, we believe we have the best product in the industry. If for any reason you are not happy with your footwear selection, you may exchange for a different size or style, or return for a full refund.
If you are not happy with your custom made orthotics, we will make any adjustments or modifications until it's right.
To begin any process, please contact Orthotics Direct Customer Service either by email at email@example.com, or call us at 1 -(800) 643-1969.
All items being returned to Orthotics Direct must be placed into a shipping box and can be sent by a courier/postal service of your choice. Our Customer Service Team will email you the return address label and the Authorization Documentation to include in your shipment. Returns are unable to be processed without Return Authorization Documentation.
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