Insurance Reimbursement

Our team is here to help!

Because all plans are created equal, only your plan provider will have the definitive answers about your coverage. If you wish you contact your insurance provider prior to placing an order to determine if your orthotic purchase is eligible, follow these four steps.

Step 1:

Request a Predetermination Form

A predetermination request is used in insurance to confirm the amount that your insurer will pay if you submit a specific service. To guide your interaction with your insurance company, we will prepare your request so you can quickly get started.

Predetermination Request Form

By completing the form below, we will email you a sample receipt, proof of manufacturer and biomechanical report. Once you have submitted your form, you will receive your document in one hour. This documentation will act as your predetermination request.

Step 2:

Contact Your Insurer

The next step is to send the documents above to your insurance provider for predetermination eligibility. Unless indicated, you do not need to amend these documents or provide additional information.

While every provider is different, most people receive a response from their insurance provider in 1-3 business days.

Step 3:

Review Your Response

Please review your insurer’s response carefully as a response does not automatically mean coverage. Oftentimes a provider will simply send ‘cut and paste’ details regarding your plan’s eligibility and NOT specifically if your purchase with Orthotics Direct is eligible and/or covered. In all cases, we recommend you cross-reference your plan’s needs with the services that Orthotic Direct provides.

Still not sure? No problem, we are here to help. Feel free to contact one of our customer service representatives at or 1 800 643-1969.

Ordering for Multiple People

We would like to ensure that you have the best possible experience with Orthotics Direct and the subsequent submission for reimbursement.

If you are seeking reimbursement for an order for a friend or family member, we recommend that you place the orders separately. Each order will then receive its own invoice and related documentation, which is often a requirement for insurance coverage.

If you place a single order for multiple claimants, all documents will be in the name of the person who placed the order. Please be aware you may then encounter a problem when you submit to insurance. It is always recommended that you contact your insurance company for details specific to your plan.

**Please ensure that all names are submitted correctly as documentation cannot be changed after the order has been placed.

Insurance Documentation

To facilitate your insurance claim, every product you purchase with Orthotics Direct is accompanied with a receipt, proof of manufacturer and Biomechanical Report.

Once your order is complete, you will receive a physical copy of the documentation upon delivery of your order.

In addition, your documentation will be available for download on your website immediately after your order is shipped. To download, please log in to your account and select the corresponding order number.

If you require any help navigating or retrieving your documentation, please contact customer service at or 1 800 643-1969.