Our team is here to help!
Because all plans are created equal, only your plan provider will have the definitive answers about your coverage. If you wish you contact your insurance provider prior to placing an order to determine if your orthotic purchase is eligible, follow these four steps.
Predetermination Request Form
By completing the form below, we will email you a sample receipt, proof of manufacturer and biomechanical report. Once you have submitted your form, you will receive your document in one hour. This documentation will act as your predetermination request.
Ordering for Multiple People
We would like to ensure that you have the best possible experience with Orthotics Direct and the subsequent submission for reimbursement.
If you are seeking reimbursement for an order for a friend or family member, we recommend that you place the orders separately. Each order will then receive its own invoice and related documentation, which is often a requirement for insurance coverage.
If you place a single order for multiple claimants, all documents will be in the name of the person who placed the order. Please be aware you may then encounter a problem when you submit to insurance. It is always recommended that you contact your insurance company for details specific to your plan.
**Please ensure that all names are submitted correctly as documentation cannot be changed after the order has been placed.
To facilitate your insurance claim, every product you purchase with Orthotics Direct is accompanied with a receipt, proof of manufacturer and Biomechanical Report.
Once your order is complete, you will receive a physical copy of the documentation upon delivery of your order.
In addition, your documentation will be available for download on your website immediately after your order is shipped. To download, please log in to your account and select the corresponding order number.
If you require any help navigating or retrieving your documentation, please contact customer service at firstname.lastname@example.org or 1 800 643-1969.