At Orthotics Direct… We Do Things Differently.

Why shop Orthotics Direct? We make custom orthotics accessible for everyone. We’re leading the way in the direct to consumer market. We fabricate our orthotics with the same top quality materials as the traditional clinics, but without the extra costs and mark-ups. The main reason we are able to offer the same quality product, with a lower price point, is because we work collaboratively with you.

When people see the low price point of $249.99 for custom orthotics, they believe they aren’t going to receive the same quality as if they went to their doctor’s office, or paid over $500 for them. What most people don’t realize is that traditional orthotic clinics markup their prices 8-10x the actual cost.

It’s All Online 

The entire shopping experience is completed on our website. That’s right! You don’t even need to leave your house. All of our orthotics are $249.99. 

Casting Methods 

Once you have made your selection, we ship you the foam box to cast your impressions, instructions about how to do so, and a return label to ship them back to us. It is important to remember to push your foot all the way down and have your weight evenly distributed. We don’t do cookie-cutter! If you have ever worn orthotics before, you may have experienced the foam casting method. 

Your Order 

Once we receive your impressions, in foam, we start our fabrication process.

The entire fabrication process takes about a week. When your custom orthotics are complete, they will be shipped to you.

Included in your order will be:

  • Your custom orthotics
  • Receipt, Biomechanical Report, and Proof of Manufacture
  • Wearing guidelines
  • Returns, exchanges, and modification instructions


Orthotics Direct will provide documentation to submit a claim with your insurer yourself. We provide a receipt - with the date you place your order, as well as a Biomechanical Report and Proof of Manufacturer, which will be dated with the date your order ships. The Biomechanical Report is a quantified report that is taken from the evaluation of your cast and formatted into a report. The Proof of Manufacture indicates the casting technique and materials used to fabricate your orthotics.

Most insurance plans require a prescription from a physician prior to placing your order, however we do not require one to fabricate custom orthotics for you. It is important to note that some insurance providers also require a gait analysis, your orthotics to be dispensed by a practitioner, and/or they require the credentials of the practitioner who fabricated your orthotics. Since Orthotics Direct offers a shop-from-home experience, our orthotic technicians do not physically see and assess you in person, therefore we are unable to provide these requirements.

If you would like to ensure that your purchase is eligible for coverage, prior to placing your order, we offer a Predetermination Form. This includes sample documents for Orthotics Only that you may submit to your provider. Please be aware that your provider may simply send you details regarding your plan’s eligibility, which does not necessarily mean that our services will meet the requirements. Please cross reference your plan’s needs, with what Orthotics Direct provides.

Returns, Exchanges, & Modifications 

Like any custom made product, the orthotics were made specifically for you. This means that they are non-refundable. However, we do offer modifications on all our orthotics up to 90 days from the date of purchase. It is very common throughout the orthotic process to experience some back and forth to ensure your orthotics are fitting right. Some scenarios require more adjustments than others, it depends on your specific foot health needs. If you have worn orthotics before, make sure to let us know. Did they work well for you? Could they use more support? Understanding the type and level of support you are used to wearing, helps our technicians make the BEST PRODUCT. Giving us ALL of the information prior to fabricating your order, will help to eliminate any unnecessary back and forth.

Contact us today for more information about custom orthotics!

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