WHAT IS YOUR RETURN POLICY?
We want you to be 100% satisfied with your order. If you are not satisfied with your order, you may return your orthotics and/or your unworn footwear in the original packaging. All exchanges/refunds must occur within 60 days of your original purchase date.
You may call our Customer Care Team at 1-800-643-1969 or email at firstname.lastname@example.org and we will help facilitate your return.
WHAT DO I DO IF I WANT TO CHANGE OR CANCEL MY ORDER AFTER I HAVE PLACED IT?
In the US, please call Customer Care at 1-800-643-1969 between 8am-4:30pm PST, Monday-Friday or email Customer Care at email@example.com within 24 hours of placing your order.
WHAT SHIPPING METHODS ARE AVAILABLE?
Our current ship methods are:
- US Priority Mail (United States Postal Service)
- FedEx Ground
- FedEx 2 Day
- FedEx Standard Overnight
- FedEx Priority Overnight
CAN I HAVE MY ORDER SHIPPED TO A PO BOX?
Yes! However, the only carrier that will accept a PO Box delivery is the United States Postal Service. Please select US Priority Mail at checkout.
IS THERE A RESTOCKING FEE OR FREIGHT CHARGE WHEN RETURNING PRODUCT?
We do not charge a restocking fee. You will be responsible for the cost of mailing your product back to Orthotics Direct if it is required.